Privacy Policy

1. Introduction

MS Renovation Services LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our website and submitting your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following information when you submit a consultation request:

• Contact Information: Name, phone number, and email address
• Location: ZIP code of your property
• Project Details: Type of renovation service, budget range, timeline, and project description
• Communication Preferences: How you prefer to be contacted (WhatsApp, phone call, or either)
• Technical Information: IP address and browser information for security purposes

3. How We Use Your Information

We use your information solely for the following purposes:

• To contact you regarding your renovation project inquiry
• To schedule and conduct private consultations
• To prepare project proposals and estimates
• To communicate updates about your project status
• To improve our services and customer experience

4. Information Sharing

We do not sell, rent, or share your personal information with third parties.

Your information is only accessible to authorized MS Renovation Services team members who need it to respond to your inquiry and provide our services. We may use third-party service providers (such as email services and database hosting) to operate our business, but these providers are bound by strict confidentiality agreements and can only use your information to perform services on our behalf.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure database hosting, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain lead information for 2 years unless you request earlier deletion.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Withdraw Consent: Withdraw your consent at any time
• Object: Object to our use of your information

To exercise these rights, please contact us at ms.renovationservicesllc@gmail.com.

8. Cookies and Tracking

Our website uses minimal cookies necessary for functionality and security. We do not use tracking cookies for advertising purposes. By using our website, you consent to our use of essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: